This reported workaround applies to installed HP SimplePass startup entries. Confirm that ordinary password sign-in works before changing biometric/startup software.

  • Sign-in background appears without a credential box after wake
  1. Open the Windows startup-app controls.
  2. Disable the HP SimplePass startup entries.
  3. Restart and verify sign-in.
  4. Re-enable the HP SimplePass entries.
  5. Restart and verify sign-in again.

Reported outcome: The credential box returned and normal sign-in worked.

Record the original startup state. If the reported disable/re-enable cycle changes nothing, restore that state and investigate the missing sign-in controls.