Refund policy

Who this policy covers

This policy covers Security Video Inspector subscriptions supplied by TechXplored, based in Washington, United States, and sold through Paddle.

Refund eligibility

TechXplored does not offer discretionary refunds or an additional money-back guarantee. Refunds remain available where required by applicable law or under Paddle's applicable Buyer Terms and Refund Policy. Paddle may exercise its own discretion to issue a refund.

Paddle's Buyer Terms and Refund Policy also apply. Applicable withdrawal rights and remedies for faulty or misdescribed products are preserved. Nothing here reduces mandatory consumer rights or any more favorable right that applies to your purchase.

How to request a refund

Email techxplored.xyz@gmail.com with the email used for the purchase, your order or transaction reference and a description of the issue. Do not send full card details. You can also request help or a refund through Paddle at paddle.net or the support link in your receipt.

Paddle processes approved refunds. A refund request is separate from a bank dispute, and you retain any rights you have to dispute a charge. Product support is available from TechXplored; billing and payment support is also available from Paddle.

Canceling monthly and yearly subscriptions

Cancel through the Paddle customer portal linked from your account or receipt to stop the next renewal. Standard cancellation takes effect at the end of the current paid period, including for yearly plans. You keep access until that period ends. Cancellation does not automatically refund a payment already made. Refund eligibility is considered under the rules above.

After a refund

A refund may end the associated paid access. Paddle determines processing and payment-method handling under its refund policy. Your bank or payment provider controls when an approved refund appears on your statement.

Contact and related policies

techxplored.xyz@gmail.com for product, account and privacy questions.